Working with State Agencies

What does the Attorney General do?
As the chief lawyer and law enforcement officer of the Commonwealth of Massachusetts, the Attorney General:

• Protects consumers (offers consumer complaint process);
• Combats fraud and corruption;
• Investigates and prosecutes crime;
• Protects the environment, workers, and civil rights;
• Is the rate payer advocate;
• Provides student loan assistance; and
• Represents the state in court actions.

Contact the Attorney General
Boston Office
1 Ashburton Place
20th Floor
Boston, MA 02108

Call the Boston Attorney General’s Office at (617) 727-2200

Speak with a Consumer Specialist (617) 727-8400
Available 8:00 a.m. to 4:00 p.m., Monday through Friday. 

For those who need accessible services, call the Attorney General’s Office via MassRelay at 711

Website: https://www.mass.gov/orgs/office-of-the-attorney-general 

Western Massachusetts Office
1441 Main Street 
12th Floor
Springfield, MA 01103 

Call the Western Massachusetts Attorney General’s Office (413) 784-1240

Central Massachusetts Office
10 Mechanic Street 
Suite 301 
Worcester, MA 01608 

Call the Central Massachusetts Attorney General’s Office at (508) 792-7600

What does DCF do?
DCF works in partnership with families and communities to keep children safe from abuse and neglect. In most cases, DCF is able to provide supports and services to keep children safe with parents or family members. When necessary, DCF provides foster care or finds new permanent families for children through kinship, guardianship, or adoption. DCF’s main functions and issues it handles are:

• Child protective services
• Child abuse investigations
• Foster Care
• Transitional age youth supports (ages 18 – 22)
• Adolescent services
• Adoption/guardianship services
• Domestic violence services

Contact DCF
Child-at-Risk Hotline, open 24 hours to report child abuse and neglect: (800) 792-5200

Main Office
600 Washington Street
6th Floor
Boston, MA 02111

Call the Main Office at (617) 748-2000
Available 8:45 a.m. to 5:00 p.m., Monday through Friday. 

Call the Auto Attendant for DCF at (617) 748-2400
Available 8:45 a.m. to 5:00 p.m., Monday through Friday. 

Call the Office of the Ombudsman at (617) 748-2444

Email: DCFCommissioner@state.ma.us

Website: https://www.mass.gov/orgs/massachusetts-department-of-children-families

Greenfield Area Office
143 Munson Street
Unit 4
Greenfield, MA 01301

Call the Greenfield Area Office at (413) 775-5000

What does DCR do?
DCR manages state parks and oversees more than 450,000 acres of land throughout Massachusetts. DCR protects, promotes, and enhances the state’s natural, cultural, and recreational resources. DCR is comprised of agencies formerly known as DEM, MDC and Division of Water Supply Protection. Some issues and functions under the purview of DCR include:

• Managing state parks, beaches, and forests
  • Reserve a campsite
  • Obtain a DCR recreation permit
  • Apply for a temporary road access and moving permit
• Managing accessible ice rinks and pools
• Management of the Quabbin and Wachusett watersheds
• Water resource protection programs, including dam maintenance, flood hazard management, lakes and ponds, and well driller registration

Contact DCR
Main Office
State Transportation Building 
10 Park Plaza 
Suite 6620 
Boston, MA 02116 

Call the Main Office at (617) 626-1250
Available 9:00 a.m. to 5:00 p.m., Monday through Friday. 

Email: mass.parks@mass.gov 

Website: https://www.mass.gov/orgs/department-of-conservation-recreation 

Division of Water Supply Protection – Quabbin Regional Office
485 Ware Road
Belchertown, MA 01007

Call the Quabbin Regional Office at (413) 323-6921

Connecticut River Valley District Office
136 Damon Road
Northampton, MA 01036

Call the Connecticut River Valley District Office at (413) 586-8706 x 12

What does DDS do?
The Massachusetts Department of Developmental Services (DDS) provides support and services to individuals with intellectual and developmental disabilities, including autism, cerebral palsy, and other related conditions. The DDS is dedicated to helping individuals live fulfilling lives in their communities by offering a range of person-centered programs and services, such as:

• Residential support for independent or assisted living
• Employment services to help individuals find and maintain jobs
• Family support services to assist families in caring for loved ones with disabilities
• Day programs and community-based services for skill-building and social engagement
• Respite care for families and caregivers
• Case management to ensure individuals receive appropriate and personalized services
• Advocacy and legal protections to uphold the rights of individuals with disabilities

Contact DDS
Main Office
1000 Washington Street
Boston, MA 02118

Call the Main Office at (617) 727-5608

Call the Main Office via Videophone (VP) at (857) 366-4179

Email: DDSInfo@mass.gov 

Website: https://www.mass.gov/orgs/department-of-developmental-services.

Franklin/Hampshire Area Office
One Roundhouse Plaza
Suite 204 
Northampton, MA 01060

Call the Franklin/Hampshire Area Office at (413) 586-4948

Franklin/Hampshire Area Office Director: Keri Purcell (keri.purcell@mass.gov)  

Franklin/Hampshire Area Office Assistant Director: Teka Harris (teka.j.harris@mass.gov) 

What does DMH do?
DMH assures and provides access to services and supports to meet the mental health needs of individuals of all ages. DMH’s purview includes:

• Mental health services for children, adolescents & adults
• Community services (Clubhouses, ACCS, Respite & PACT) for DMH consumers
• Continuing care inpatient services
• Forensic services & jail diversion

Contact DMH
Massachusetts Behavioral Health Help Line, available 24/7 via call or text: (833) 773-2445

Main Office
25 Staniford Street
Boston, MA 02114

Call the Main Office at (617) 626-8000
Available 9:00 a.m. to 5:00 p.m., Monday through Friday.

Call the DMH Information Line at (800) 221-0053
This voicemail box is checked regularly Monday through Friday. Calls are returned within 48 hours.

Website: https://www.mass.gov/orgs/massachusetts-department-of-mental-health

Western Massachusetts Area Office/Hampshire Site Office
1 Prince Street
Northampton, MA 01060

Call the Western Massachusetts Area Office/Hampshire Site Office at (413) 587-6200

Website: https://www.mass.gov/info-details/western-massachusetts-area-0

Franklin County/North Quabbin Office
13 Prospect Street
Greenfield, MA 01301

Call the Franklin/North Quabbin Office at (413) 772-5600

What does DOR do?
DOR manages:

• Tax issues
• Child support issues
• Local assistance (Cherry sheets)
• Sales tax

Contact DOR
Main Office
100 Cambridge Street
Suite 500
Boston, MA 02114

Call the Tax Department at (617) 887-6367 or toll free at (800) 392-6089
Available 9:00 a.m. to 4:00 p.m., Monday through Friday. 

Call the Child Support Services Division (617) 660-1234 or (800) 332-2733
Available 8:30 a.m. to 4:30 p.m., Monday through Friday. 

Local Child Support Services contacts available at https://www.mass.gov/info-details/contact-dor#-child-support-services-(css)-. 

Call the Division of Local Services at (617) 626-2300

Call the Commissioner’s Office at (617) 626-2201

For a full list of contact numbers, visit https://www.mass.gov/guides/who-to-call-at-dor. 

MassTaxConnect is DOR’s online portal to safely register, file, and pay taxes: https://mtc.dor.state.ma.us/mtc/_/.   

Website: https://www.mass.gov/orgs/massachusetts-department-of-revenuewww.dor.state.ma.us

What does DTA do?
DTA assists and empowers low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one in nine residents of the Commonwealth with workforce training opportunities and the following direct economic and food assistance:

• Economic Assistance
  • Transitional Assistance to Families with Dependent Children (TAFDC)
  • Emergency Aid to the Elderly, Disabled, and Children (EAEDC)
• Food Assistance
  • Supplemental Nutrition Assistance Program (SNAP)

Contact DTA
Main Office
600 Washington Street
5th Floor 
Boston, MA

Call the Main Office at (877) 382-2363
Available from 8:15 a.m. to 4:45 p.m., Monday through Friday.

Website: https://www.mass.gov/orgs/department-of-transitional-assistance 

Greenfield Transitional Assistance Office
298 Federal Street
Greenfield, MA 01301

Call the Greenfield Office at (413) 772-3400

Holyoke Transitional Assistance Office
72-100 Front Street
Holyoke, MA 01040

Call the Holyoke Office at (413) 552-5400

The Department of Unemployment Assistance (DUA) in Massachusetts oversees the unemployment insurance (UI) program. This program provides temporary income assistance to eligible workers who are unemployed and looking for work. Additionally, DUA determines and collects employer contributions to the UI program

• Unemployment insurance benefits for eligible workers
• Job search assistance through partnerships with the Department of Career Services (DCS)
• Employer tax services to fund the UI program
• Appeals process for denied unemployment claims
• Training and reemployment programs for displaced workers
• Fraud prevention and identity verification to maintain program integrity

Contact DUA

Main Office
Boston Re-Employment Center 
2 Avenue de Lafayette
Boston, MA 02111

Call DUA at (877) 626-6800
Available 8:30 a.m. to 4:30 p.m., Monday through Friday. Multilingual call agents are available. 

Call the TeleCert Line to request weekly benefits at (617) 626-6338
Available 6:00 a.m. to 10:00 p.m., daily. 

Call the Payment Status Line at (617) 626-6563 

For those who need accessible services, call DUA via MassRelay at 711

Make an appointment at the Boston Re-Employment Center at mass.gov/RECappointment. 

Website: https://www.mass.gov/orgs/department-of-unemployment-assistance

What does DOI do?
The Massachusetts Division of Insurance (DOI) is responsible for regulating the insurance industry in the Commonwealth to protect consumers and ensure the financial stability of insurance companies. The DOI oversees various types of insurance, including health, auto, homeowners, and life insurance. 

• Regulating insurance companies 
• Licensing and monitoring insurance agents and brokers
• Reviewing and approving insurance products 
• Ensures insurance practices comply with state laws
• Educating the public on insurance rights and best practices

Contact DOI
Main Office
1000 Washington Street
Suite 810
Boston, MA 02118

Call the Main Office at (617) 521-7794 or toll free at (877) 563-4467
Available 8:45 a.m. – 5:00 p.m., Monday through Friday. 

Website: https://www.mass.gov/orgs/division-of-insurance

What does DOL do?
The Division of Occupational Licensure licenses and regulates individuals and businesses in some 167 trades and professions. Some of DOL’s main issues and functions are:

• Overseeing 26 boards of registration
• Licensing professionals and tradespeople
  • Check the license of a professional here
  • Renew your professional license with a place
  • File a complaint against a DOL licensee
• Investigating complaints against professionals and tradespeople
• The Office of Public Safety and Inspections: Ensuring compliance with the Massachusetts Building Code.
• The Office of Private Occupational School Education: Licensing and regulating private occupational schools in Massachusetts.

Contact DOL
Main Office
1000 Washington Street
Suite 710
Boston, MA 02118

Call the Main Office at (617) 701-8600

For those who need accessible services, call the Main Office via MassRelay at 711

Website: https://www.mass.gov/orgs/division-of-occupational-licensure 

Springfield Office
436 Dwight Street
Springfield, MA 01103

What does EOED do?

The Executive Office of Economic Development (EOED) focuses on fostering a strong economy for Massachusetts by supporting businesses, workers, and communities. EOED oversees a variety of initiatives, including:

• Business development and support
• Workforce development and training
• Innovation and entrepreneurship
• Regional economic growth
• Industry regulation and consumer protection
• Tourism and cultural initiatives

Contact EOED
Main Office
1 Ashburton Place
Room 2101
Boston, MA 02108

Call (617) 788-3610
Available 9:00 a.m. to 5:00 p.m., Monday through Friday. 

Website: www.mass.gov/orgs/executive-office-of-economic-development

What does EOHLC do?

The Executive Office of Housing and Livable Communities (EOHLC) works to ensure that residents across Massachusetts have access to safe, affordable housing and vibrant, sustainable communities. EOHLC oversees programs related to:

• Affordable housing development
• Emergency Assistance Family Shelter (EA) 
• Apply for RAFT (emergency help for housing costs)
• Homelessness prevention and services
• Community development
• Support for local housing authorities
• Housing for people with disabilities and seniors

Contact EOHLC
Main Office
100 Cambridge St
Suite 300
Boston, MA 02114

Call EOHLC at (617) 573-1100

For those who need accessible services, call EOHLC at (617) 573-1140

Website: https://www.mass.gov/orgs/executive-office-of-housing-and-livable-communities 

What does EOVS do?
EOVS advocates on behalf of all the Commonwealth’s veterans and provides them with support services. It also directs an emergency financial assistance program for veterans and their dependents who are in need. EOVS’ range of work includes:

• Administering state and federal Veterans’ benefits
• Veterans’ Job Programs and Services
• Contracting for housing, outreach & counseling
• Advocating through Statewide Advocacy for Veterans’ Empowerment (SAVE) Team for Veterans with institutional and personal Barriers
• Overseeing Women Veterans’ Network
• Liaising with 250 municipal Veterans’ Agents
• Operating two Veterans’ Cemeteries

Contact EOVS
Main Office
600 Washington Street
7th Floor
Boston, MA 02111

Call the Main Office at (617) 210-5480

https://www.mass.gov/orgs/executive-office-of-veterans-services 

Alternate Office
100 Cambridge Street
14th Floor
Boston, MA 02114

What does the Health Connector do?
The Massachusetts Health Connector is the state’s health insurance marketplace, designed to help individuals, families, and small businesses find affordable and comprehensive health coverage. The Health Connector plays a crucial role in ensuring access to quality healthcare for Massachusetts residents. Services and initiatives include:

• Health insurance plans for individuals and small businesses
• Subsidized coverage through programs like ConnectorCare for eligible residents
• Dental insurance plans
• Plan comparison tools to help consumers choose the best coverage
• Open enrollment periods for health and dental plans
• Outreach and education to help residents understand their coverage options

Contact the Health Connector
Boston Office
133 Portland Street
Boston, MA 02114

Call the Health Connector at (877) 623-6765
Available 8:00 a.m. to 6:00 p.m., Monday through Friday. 

For those who need accessible services, call the Health Connector at (877) 623-7773
Available 8:00 a.m. to 6:00 p.m., Monday through Friday. 

Website: https://www.mahealthconnector.org/

Springfield Office
88 Industry Avenue
Suite D
Springfield, MA 01104

Worcester Office
146 Main Street
Worcester, MA 01608

What does MCAD do?
MCAD is the primary agency in Massachusetts for civil rights law enforcement, outreach, and training and works to eradicate discrimination in the Commonwealth. They investigate and prosecute discrimination complaints. 

• File a complaint of discrimination
• MCAD training and outreach

Contact MCAD
Boston Office
1 Ashburton Place
Suite 601
Boston, MA 02108

Call the Boston Office at (617) 994-6000

Email: mcad@mass.gov

Website: https://www.mass.gov/orgs/massachusetts-commission-against-discrimination 

Springfield Office
436 Dwight Street 
Room 220 
Springfield, MA 01103

Call the Springfield Office at (413) 739-2145

Worcester Office
18 Chestnut Street 
Room 520 
Worcester, MA 01608

Call the Worcester Office at (508) 453-9630

What does MassDOT do?
MassDOT provides transportation infrastructure that is safe, reliable, robust and resilient. They work to connect people across the Commonwealth through transportation. MassDOT manages and maintains:

• General transportation issues
• Transportation bond bills and legislation
• EZDriveMA
• State highways
• Massachusetts Bay Transportation Authority (MBTA)
• The Registry of Motor Vehicles (RMV)
• Aeronautics (regional airports)
• Rail and transit
• Bike and pedestrian trails

Contact MassDOT
Main Office
10 Park Plaza
Suite 4160
Boston, MA 02116

For all departments, call MassDOT at (857) 368-4636 or toll free at (877) 623-6846
Available 9:00 a.m. to 5:00 p.m., Monday through Friday. 

For those who need accessible services, call MassDOT at (857) 368-0655 

Website: https://www.mass.gov/orgs/massachusetts-department-of-transportation

What does MassHealth do?
Under the Executive Office of Health and Human Services (EOHHS), MassHealth provides comprehensive healthcare coverage to over 2 million Massachusetts residents, including low-income families, individuals with disabilities, and the elderly. MassHealth offers a wide range of services, including:

• Health insurance coverage for eligible residents
• Primary and specialty care services
• Long-term care and home- and community-based services
• Behavioral health services
• Prescription drug coverage
• Support for children, families, and people with disabilities
• Children’s Behavioral Health Initiative (CBHI) 
• One Care 

Contact MassHealth
Main Office
100 Hancock Street
1st Floor
Quincy, MA 02171

Call the MassHealth Customer Service Center at (800) 841-2900
Available 8:00 a.m. to 5:00 p.m., Monday through Friday. 

For those who need accessible services, call MassHealth via MassRelay at 711

Website: https://www.mass.gov/orgs/masshealth 

What does OCABR do?
The Office of Consumer Affairs and Business Regulation protects consumers through advocacy and education, and regulates Massachusetts businesses to ensure fair competitive practices. OCABR’s range of work includes:

• Consumer issues/complaints (also see Attorney General)
• Home Improvement Contractor programs
• Data privacy, identity theft, and cyber security
• Oversees Lemon Law and arbitration (also see Attorney General)
• Oversees Wheelchair Lemon Law and arbitration
• Landlord/tenant issues
• Massachusetts Do Not Call Registry

Contact OCABR
Main Office
501 Boylston Street
Suite 5100
Boston, MA 02116

Call the Consumer Hotline at (617) 973-8787 or toll free at (888) 283-3757

Website: https://www.mass.gov/orgs/office-of-consumer-affairs-and-business-regulation 

Home Improvement Contractor Programs
1000 Washington Street
Suite 710
Boston, MA 02118

What does ORI do?
ORI’s mission is to promote the full participation of refugees and immigrants as self-sufficient individuals and families in the economic, social, and civic life of Massachusetts. ORI supports services that meet the needs of refugees and immigrants through a network of service providers in Massachusetts. ORI:

• Administers federally funded refugee resettlement program
• Administers state funded Citizenship for New Americans Program (CNAP)
• Administers state and federally funded Refugee Employment Services (RES)
• Offers financial literacy training and case management
• Supports educational programs for English language learning and vocational training
• Coordinates legal assistance

Contact ORI
Main Office
600 Washington Street,
4th floor
Boston, MA 02111

Call ORI at (617) 727-7888
Available 9:00 a.m. to 5:00 p.m., Monday through Friday. 

For those who need accessible services, call ORI at (617) 727-8147

Website: https://www.mass.gov/orgs/office-for-refugees-and-immigrants 

What does the RMV do?
The RMV oversees:

• Motor vehicle licenses
• ID services
• Vehicle titles and registrations
• Car inspections
• Disability plates and placards
• Merit Rating Board

Visit the RMV’s Online Service Center for over 40 transactions that can be completed online and skip the trip to the RMV. If you need to visit the RMV, prepare by visiting the Online Service Center first.

Contact the RMV
Registry of Motor Vehicles
PO Box 55889
Boston, MA 02205

For suspension, revocation, or citation questions, call the RMV at (857) 368-8200

Call the RMV Contact Center at (857) 368-8000

Website: https://www.mass.gov/orgs/massachusetts-registry-of-motor-vehicles 

Chicopee RMV Service Center
1011 Chicopee Street
Chicopee, MA 01013

Website: www.mass.gov/locations/chicopee-rmv-service-center

Easthampton RMV Service Center
116 Pleasant Street
Easthampton, MA 01027

Website: www.mass.gov/locations/easthampton-rmv-service-center

Greenfield RMV Service Center
18 Miner Street
Greenfield, MA 01301

Website: www.mass.gov/locations/greenfield-rmv-service-center

Springfield RMV Service Center
1250 St. James Ave 
Springfield, MA 01104

Website: https://www.mass.gov/locations/springfield-rmv-service-center